> mcp // customer support
Zendesk
for AI.
Customer support: tickets, users, organisations, and help centre articles
// what it is
Zendesk is where customer support lives. This connector lets your AI assistant query tickets and users directly (check what's open, find a customer's history, or look up a specific ticket) without logging in and hunting through filters. Support context, on demand.
GOOD FOR // Support teams and account managers who need fast access to Zendesk ticket and user data inside a broader AI workflow, for pre-call research, escalation triage or customer health checks.
// what you can do
Tickets
Query support tickets by status, requester or keyword. Find what's open, what needs attention and what a customer has previously raised, all from a conversation.
Users
Look up Zendesk users, customers and agents alike. Get a contact's full support history or check agent assignments without leaving your workflow.
// try asking
What open tickets does Lyndall from Maitland Blinds have?
Show me any Zendesk tickets raised in the last 48 hours marked urgent.
Pull up the support history for the email admin@coastalpainting.com.au.
// the full toolset
zendesk_tickets list, get readOnly, idempotent zendesk_users list, get readOnly, idempotent // connect
Works with Claude (Code, Desktop, claude.ai), and any MCP-compatible client. OAuth on first connect: no keys to paste.
claude mcp add --transport http zendesk-mcp https://zendesk.mcp.jezweb.ai/mcpclaude.ai: Settings → Connectors → Add connector → https://zendesk.mcp.jezweb.ai/mcp