> jezweb // faq
Straight answers.
No fluff.
The questions we actually get asked, about projects, pricing, platforms, AI, hosting and what happens if you ever want to leave. If yours isn't here, ask a real human.
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// Getting started
How do we start working together?
A thirty-minute call. We learn your business, your audience and what you want, then come back with a clear next step: a quote, an audit, or paid discovery for larger apps. No pitch deck, no pressure. See our how-we-work page for the full five stages.
Do you charge for quotes?
No. The first call and a standard quote are free. For app projects above $10k we sometimes recommend paid discovery instead: it produces a proper scoping document we can both rely on, and it's credited toward the build if you proceed.
What if we're not the right fit?
We'll say so on the first call and suggest who might suit you better. We'd rather lose a project than take one we can't do well.
How long does a project take?
An AgentPress site is 5–10 days. A bespoke WordPress build is 2–4 weeks. A custom app is 4–8 weeks, built in phases. Migrations are 1–2 weeks. We give you a real launch date in the quote, not an aspirational one.
// Pricing & payment
How much does a website cost?
AgentPress sites start from $900, bespoke WordPress from $3,000, and custom apps from $8k. See pricing for the detail, or tell us what you need and we'll quote a real number.
How does payment work?
For builds: 50% deposit at engagement, balance on launch (or per milestone for larger projects). For ongoing services like hosting and retainers: billed monthly or annually in advance. Invoices are due 14 days from issue.
Are there lock-in contracts?
Hosting and most retainers are month-to-month: cancel any time with 30 days' notice. WooCommerce hosting tiers have a 12-month minimum because of the work involved in tuning and securing a store. We'll always tell you up front.
How much is SEO?
Local SEO is $650/mo and Growth SEO is $1,100/mo, after a one-off $1,500 foundational setup (audit, keyword research, technical baseline). National or highly competitive markets are quoted separately. See what each program includes.
// Websites & platforms
WordPress, Shopify, or a custom build: which do I need?
It depends on your products, your team and how you'll grow. WordPress suits content-led and most business sites; Shopify suits product-at-scale retail; a custom Cloudflare app suits portals, tools and anything genuinely bespoke. We recommend the right one honestly. See our e-commerce comparison.
What is AgentPress?
Our AI website builder. You give it a brand brief; it researches your business, plans the pages, writes the copy and composes a real WordPress site, which we polish before you review it at a live preview. The result is standard WordPress, fully editable, no lock-in. See it work at agentpress.au.
Can you redesign or migrate my existing site?
Yes. We migrate from any platform or host: product data, customer accounts and URL redirects included. For migrations we audit 301 redirects against your old sitemap so you don't lose search rankings.
Do you write the content and provide images?
We can. Copy is AI-drafted for you to edit, written by us as a quoted extra, or written by you. Images are AI-generated by default, with real photography where it matters: team pages, products, your premises.
// AI & apps
What kind of AI work do you do?
AI agents (chat and voice), MCP servers that plug AI into your business systems, and custom apps on Cloudflare Workers. We build with our own products, L2Chat, AgentFlow and more, so you're buying things we run ourselves. See AI & apps.
What is an MCP server?
Model Context Protocol servers give AI assistants safe, structured access to your tools and data: Xero, your CRM, your booking system, your documents. We've built 70+ of them. Browse the MCP catalogue.
Where does a custom app run?
In your own Cloudflare account, not ours. You own the infrastructure, the code and the data from day one. If you have a dev team, they can review every change before it ships.
// Hosting, domains & email
What's included in hosting?
Cloudflare Enterprise CDN and WAF, automatic SSL renewal, nightly off-site backups with 30-day retention, monthly WordPress and plugin updates, uptime monitoring, and support. Managed WordPress hosting starts at $50/mo. See hosting.
Do I own my domain?
Always. We register domains in your name: the registrant record shows you, not us. If you ever leave, we hand over the auth code immediately, no questions asked. More on domains & email.
Can you fix my business email?
Yes. We run professional mailboxes on Australian infrastructure with SPF, DKIM and DMARC configured properly, so your email actually reaches people. We migrate from any host, usually in an afternoon with no downtime.
What uptime do you provide?
We aim for 99.9% across hosting and email. For sites where minutes of downtime cost real money, ask about enterprise tiers with formal SLAs.
// Ownership & support
Do I own what you build?
On full payment, yes: the custom code, the content we created, and the design we made for you. You can take it elsewhere if you ever decide to leave. Third-party software (WordPress, plugins, frameworks) stays under its own licence, and our internal methodology stays ours.
What happens after launch?
We monitor daily for two weeks to catch anything that breaks under real traffic, then we're your ongoing team: hosting, security, updates and content edits. We don't charge for quick questions or small text edits.
Can I leave if it's not working out?
Yes, with 30 days' notice on ongoing services. We provide reasonable handover help: exporting content, transferring access. No domains held hostage, no drama.
Where are you based?
Newcastle, NSW. 5 Cowper St, Wallsend. We've been building websites for over twenty years and work with businesses across Australia. Call 1300 024 766 or email help@jezweb.net.
Didn't find your answer?
Tell us what you're trying to do. You'll get a straight reply from someone who actually builds the things.