Terms &
conditions.

Last updated: 9 May 2026

1. About these terms

These terms apply to all services provided by Jezweb Pty Ltd (ABN 88 127 346 730), an Australian company based at 5 Cowper St, Wallsend NSW 2287. By accepting a Jezweb quote, signing a service agreement, paying a deposit, or engaging us in any way, you agree to these terms.

Specific written agreements (statements of work, hosting agreements, retainer contracts) take precedence over these general terms where they conflict.

2. Quotes and engagements

Quotes are valid for 30 days from issue. After that date we may need to re-quote based on current rates and scope.

Engagements typically begin once we have:

• Written acceptance of the quote (email or signed document)
• 50% deposit paid (for builds) or first month's service fee (for retainers and hosting)
• Necessary access credentials or content from you

If you change your mind before work starts and you've paid a deposit, refund terms depend on what we've already done. We won't keep money for work not delivered.

3. Payment terms

For build projects

• 50% deposit payable at engagement
• Balance payable on launch (or per milestone for larger projects)
• Invoices due 14 days from issue unless otherwise agreed

For ongoing services (hosting, retainers, subscriptions)

• Billed monthly or annually in advance
• Invoices due 14 days from issue
• Service may be suspended for accounts more than 30 days overdue

Late payment

Overdue invoices may attract interest at the Reserve Bank cash rate + 4% per annum. Recovery costs (debt collection fees, legal costs) are recoverable from you if collection action becomes necessary.

4. Scope and changes

We'll deliver what's in your accepted quote. If your needs change mid-project (additional pages, new features, integrations), we'll provide a written variation with cost and timeline impact for your approval before proceeding.

Small adjustments (minor copy edits, tweaks during build) are part of normal collaboration and don't require formal variations. Material changes do.

5. Your responsibilities

To deliver your project effectively, you agree to:

• Provide content (text, images, brand assets) reasonably promptly
• Provide feedback on drafts within agreed timelines
• Maintain ownership rights or licences for content you provide us
• Pay invoices on time
• Keep your contact details current so we can reach you

Project delays caused by unreasonable delays from your side may extend timelines and, in extreme cases, increase costs.

6. Ownership of work

Built websites and apps

On full payment, you own the rights to:

• The custom code we wrote for your project
• The content (copy, images we created for you) we delivered
• The visual design we made specifically for you

You can take any of this elsewhere if you ever decide to leave.

Pre-existing tools

We may use third-party software (WordPress, plugins, frameworks, libraries) under their respective licences. These remain owned by their creators.

Our methodology and tooling

The processes, internal scripts, and methodology we use to build sites remain ours. The output is yours; the toolkit isn't.

7. Subscription products

Products like L2Chat, AgentFlow, AgentPress, JezPress, Jezmail, ImageBot, ImGeo are subscription services. They run on Jezweb infrastructure. The product remains ours; you have a licence to use it while you're a paying subscriber.

Subscriptions are month-to-month unless otherwise specified. Cancel any time with 30 days' notice. We don't pro-rate refunds for partial months.

If we discontinue a product, we'll provide at least 90 days' notice and reasonable export options for your data.

8. Hosting

Hosting services include website hosting, email hosting, and managed WordPress hosting (JezPress). Specific terms:

• Hosting is billed monthly in advance
• Cancel any time with 30 days' written notice
• We provide off-site backups but recommend you also keep your own copies
• We aim for 99.9% uptime but don't guarantee it; for sites where minutes of downtime cost real money, ask about enterprise hosting tiers with SLAs
• You're responsible for content you publish; we may suspend hosting for content that's illegal, infringing, or contrary to our acceptable use policy

9. Acceptable use

You may not use our services to:

• Host or distribute illegal content (including pirated material, child exploitation material, content that breaches Australian law)
• Send unsolicited bulk email (spam) or violate the Spam Act 2003
• Run malicious code, attack other systems, or use our infrastructure to harm third parties
• Resell our services without written agreement
• Misrepresent yourself or impersonate others

We reserve the right to suspend or terminate services for violations, with reasonable notice where practical.

10. Confidentiality

We treat business information you share with us as confidential. We don't share it with third parties except as needed to deliver services or as required by law. You agree to similar treatment of any confidential information we share with you.

This survives termination of any engagement.

11. Warranties and limitations

We warrant that we'll provide services with reasonable care and skill. To the extent permitted by law:

• We don't warrant that services will be uninterrupted or error-free
• We don't warrant that the websites we build will achieve any specific business outcome (rankings, traffic, conversions)
• We don't accept liability for content you provide us, third-party services we integrate with, or factors outside our control

Nothing in these terms excludes Australian Consumer Law guarantees that apply to consumers (as defined under the law).

12. Limitation of liability

Our liability for any claim arising from our services is limited, to the extent permitted by law, to:

• Re-supply of services, or
• The cost of re-supplying services, or
• The total amount you've paid us in the 12 months preceding the claim

We aren't liable for indirect, consequential, or special damages (loss of profits, loss of business, loss of data) except where prohibited by law.

13. Indemnity

You agree to indemnify us against claims arising from:

• Content you provide us that infringes third-party rights
• Your breach of these terms or applicable law
• Your misuse of our services

14. Termination

Either party may terminate ongoing services with 30 days' written notice.

We may terminate immediately if you:

• Materially breach these terms and don't cure within 14 days of written notice
• Become insolvent or enter external administration
• Engage in conduct that genuinely makes the working relationship untenable

On termination, we'll provide reasonable assistance with handover (export of content, transfer of access) charged at our standard rates if outside the scope of paid services.

15. Australian law

These terms are governed by the laws of New South Wales, Australia. Disputes are subject to the exclusive jurisdiction of the courts of NSW.

16. Variations

We may update these terms from time to time. The current version is always at /terms with the "Last updated" date at the top. Material changes affecting active engagements will be notified by email; you can terminate the engagement if the new terms don't suit you.

17. Contact

Questions about these terms:

• Email: legal@jezweb.net
• Phone: 1300 024 766
• Post: Jezweb Pty Ltd, 5 Cowper St, Wallsend NSW 2287