> mcp // customer support
Freshdesk
for AI.
Customer support: tickets, contacts, agents, and knowledge base
// what it is
Freshdesk is where customer support tickets live. This connector lets your AI assistant look up contacts and check ticket status without anyone having to log into Freshdesk and hunt through queues, useful for agents that need to know what's happening with a customer before they reply.
GOOD FOR // Support teams and AI agents that need to check ticket history or contact records before responding to a customer, without switching to the Freshdesk interface.
// what you can do
Contacts
Search and retrieve Freshdesk contact records: find a customer by name or email and see their account details.
Tickets
Query support tickets: find open tickets, check status, and look up what's been raised by a specific contact.
// try asking
Does Amanda Thornton have any open support tickets?
What's the status of ticket #4821?
Show me all unresolved tickets raised in the last 48 hours.
// the full toolset
freshdesk_tickets list, get readOnly, idempotent freshdesk_contacts list, get readOnly, idempotent // connect
Works with Claude (Code, Desktop, claude.ai), and any MCP-compatible client. OAuth on first connect: no keys to paste.
claude mcp add --transport http freshdesk-mcp https://freshdesk.mcp.jezweb.ai/mcpclaude.ai: Settings → Connectors → Add connector → https://freshdesk.mcp.jezweb.ai/mcp